Working environment

A Non-profit Social Enterprise

MCIS Language Solutions is a non-profit that has evolved into a model social enterprise and has been relentlessly pursuing its goal to remove language barriers for over 25 years. With over 60 full time staff and engaging a roster of over 6,000 interpreters, translators, voice artists, transcriptionists, training facilitators, and other language professionals, MCIS provides a full suite of language solutions: from language interpretation, translation and transcription to localization, training and training development for government, legal, police services and healthcare organizations in 300+ languages.

Chaque année, MCIS investit ses bénéfices nets dans des initiatives soutenant les services d’aides gratuites aux victimes de violence et aux sans-abris et subventionne les formations pour les aspirants interprètes et traducteurs. Grâce à une demande croissante pour les services langagiers, un bilan de réussite sans égal et des racines profondément ancrées dans la communauté, nous nous sommes positionnés pour acquérir plus de parts de marché dans le secteur des langues en démontrant simplement qu’il existe une meilleure manière de faire des affaires.

Our vision, to connect people globally through languages, is really about communication. We want to build authentic, transparent and trusted bridges world-wide that will break down silos between people and languages, fueling mobility and prosperity.

Our Mission

Mission

Améliorer l’accès aux informations et aux services essentiels grâce à des solutions linguistiques de qualité élevée.

Vision

Connecter des individus à l’échelle mondiale à travers les langues.

History

Over 32 Years of Expertise

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MCIS Team

Notre communauté

Since its inception in 1989, MCIS has remained committed to vulnerable persons and their rights to access important public services which help them navigate situations of crisis. MCIS has facilitated communication in shelters, for law enforcement, healthcare and criminal justice system agencies.

Nos principaux bénéficiaires - les personnes ayant des barrières linguistiques - nécessitent des solutions et des services langagiers professionnels afin qu’ils puissent avoir accès aux services et aux informations essentiels dont ils ont besoin (santé et droits juridiques, éducation, emploi) ainsi qu’à une plus grande capacité de prendre des décisions éclairées. Nos recherches ont démontré que ces services ont un impact sur leurs sentiments de sécurité et de bien-être général et cela crée des communautés plus saines. Notre mission est d’améliorer l’accès à l’information et aux services essentiels grâce à des solutions linguistiques de haute qualité alors que notre vision est de connecter des individus à l’échelle mondiale à travers les langues en étant leur voix sur la scène internationale.

Partenariats

MCIS has identified non-profit service providers and aspiring/established language professionals as strategic partners with whose support we will build sector capacity. This will serve to ensure appropriate referrals to professional language services, greater public awareness of language barriers, and to improve industry standards to address them. Further, as a member of leading networks working to improve public sector access for vulnerable newcomers, MCIS influences and shapes public policy and best practices as they relate to access to professional language services.

We actively and continuously search for partners who will help us further our vision, mission and impact. The mission of our newly established MCIS Social Innovation Lab is “to provide a trans-disciplinary playing field for learning about and experimenting with all forms of social innovation. By combining courses, workshops and pilot projects, we offer a platform to connect business, public administration and civil society in joint projects.”

Partnerships
MCIS Conference

Finance

Growing its fee-for-service business arm nationally and internationally, MCIS has ensured continuous, uninterrupted revenue growth. In addition to several government grants to provide free services assisting victims of domestic violence, sexual violence and human trafficking, MCIS has carved its niche in the competitive languages industry with high quality services.

MCIS Intended Impact

MCIS’ intended impact is to improve the access of people with language barriers to critical information and services that support their rights, safety
and well-being. Furthermore, advocacy and sector leadership will promote access as a human right, best served through professional language services.

Educating Public Service Providers

MCIS educates public service providers on the importance of using professional community interpreters when serving non-English/French speaking clients. This includes the Online Training Initiative to Address Human Trafficking, one of the most comprehensive online training programs for service providers, funded by the Ministry of the Attorney General – Ontario Victims Services.

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Legislation

MCIS advocates for changes to legislation to ensure continued and enhanced access to public sector services for limited and non-English/French speakers. MCIS is part of networks involved in legislative reform, including professional recognition for Community Interpreters and their mandated use in all primary health care facilities and legal fora.

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Employment Opportunities

MCIS provides job opportunities for people who face barriers to employment, particularly those in receipt of social assistance. In partnership with the City of Toronto’s Investing in Neighbourhoods program, we recruit and train individuals, with 25 percent of participants absorbed permanently into our payroll.

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Educating Eligible Newcomers

MCIS offers quality training and training subsidies for newcomers to Canada aspiring to become professional interpreters. Exposure to the job market facilitates faster integration into Canadian society.

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Improving Access to Language Services

Focusing on non-English speaking victims of domestic violence, sexual assault, human trafficking and homelessness, MCIS has routinely absorbed the cost of interpretation and translation when individuals and organizations lack the resources to afford services.

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